Effective Date: 09 April 2025

 

This Privacy Policy describes how MATCHA Sixteen Restaurant LLC Company collects, uses, discloses, and protects the personal information of users (“you” or “your”) who visit our website and submit information through our online forms.

We are committed to safeguarding your personal data in accordance with the Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) of the United Arab Emirates.

1.  Information We Collect

When you interact with our website, we may collect the following types of personal data, only when you voluntarily provide it via our website form:

  • Full name
  • Email address
  • Phone number
  • Any other details provided in your message or inquiry

We do not collect sensitive personal information or any other data beyond what is necessary for direct communication and service purposes.

2.  Purpose of Data Collection

We collect and use your personal data solely for the following legitimate business purposes:

  • To respond to your inquiries or reservation requests
  • To communicate with you about your request or visit
  • To maintain internal records of customer communication
  • To ensure the proper operation and performance of our services

We do not process your personal data for direct marketing, advertising, or unsolicited communications.

3.  Legal Basis for Processing

We process your personal data under the following lawful bases, as permitted by UAE data protection law:

  • Your consent (where you voluntarily submit a form)
  • Legitimate interests, such as responding to customer inquiries and operating our business

4.  Data Sharing and Disclosure

MATCHA Sixteen Restaurant LLC does not sell, rent, trade, or otherwise share your personal information with any third parties for commercial purposes.

We may, however, disclose your data:

      • To comply with legal or regulatory obligations
      • To authorized personnel within our company who need the data to perform their responsibilities

We ensure that any data processing is conducted with strict confidentiality and only on a need-to-know basis.

5.  Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Once your data is no longer required, it is securely deleted or anonymized.

6.  Data Security

We are committed to protecting your data. We implement a range of technical, administrative, and physical safeguards to ensure the integrity, confidentiality, and availability of your personal data, including:

      • Secure hosting and encryption protocols
      • Access control to personal data
      • Regular monitoring of systems

Despite our efforts, no transmission over the internet is 100% secure, and you submit data at your own risk.

7.  Your Rights Under UAE Law

You have the right to:

      • Access the personal data we hold about you
      • Request correction or updating of inaccurate or incomplete data
      • Request deletion of your personal data (subject to legal and contractual limits)
      • Object to the processing of your data under certain circumstances
      • Withdraw your consent at any time, where applicable

To exercise your rights, please contact us via the details provided below.

8.  Cookies and Tracking Technologies

Our website may use limited cookies to improve performance and enhance the user experience. We do not use tracking technologies or analytics that profile or target users.

Cookies used, if any, are solely for operational purposes and do not collect personally identifiable information.

9.  Children’s Privacy

Our website is not directed at children under the age of 18, and we do not knowingly collect data from minors. If you believe a child has submitted personal information to us, please contact us immediately.

10.  Third-Party Websites

Our website may contain links to external websites not operated by us. We are not responsible for the privacy practices or content of such third-party sites.

We encourage users to review the privacy policies of any external websites they visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements. The latest version will always be available on our website, and the effective date will be updated accordingly.

We recommend reviewing this policy periodically.

12.  Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or how we handle your personal data, please contact us:

MATCHA Sixteen Restaurant LLC

📍 MILEO The Palm | Palm Jumeirah 381| 500001 West Beach| Dubai, UAE

📧 Email: [email protected]

📞 Phone: (+971) 44 90 9500